Cancellation & rescheduling
Plans change. Contact us as soon as you can so the time can be offered to someone else. The current notice window and any terms are set out in the cancellation policy.
Read cancellation policyPoliciesBefore you book
The details,
before you book.
Plain-language summaries of the policies that matter most. The full documents are linked below; the working drafts still require review by a qualified Arizona attorney.
Privacy & your information
How we collect, use, store and delete booking and contact information, and how to ask for access, correction or deletion.
Read privacy policyDamage reporting
If you notice something after service, tell us promptly with your booking reference and clear photos. We review the condition record and respond honestly.
Report a concernService policy
What each service includes, what is not offered, and how additional work and charges require your approval before work begins.
Read service disclaimerIf something isn't right
Report a concern.
We document the vehicle's condition before work begins. If you notice something after service, tell us as soon as you can so we can review it fairly.
- 01Contact us promptly
Call or text +1 (928) 398-0285 or email lustroproauto@gmail.com.
- 02Include your reference and photos
Share your booking reference and clear photos of the area you are concerned about. Do not attempt repairs before we review it.
- 03We review and respond
We compare the concern with the condition record and respond honestly. Reporting a concern does not automatically mean damage was caused by our service.
These summaries are not a substitute for the full policies. Read the legal information page for the complete documents, including terms of service and photo consent.