Privacy Policy
What customer information lustropro collects, why, how it is protected, and your choices.
Information we collect
When you request an appointment, contact us or become a customer, we may collect:
- Your name, phone number and email address.
- Your service address and city.
- Vehicle details: year, make, model and vehicle type.
- Appointment details, including preferred date and time, service requested, water availability, vehicle condition and any notes you provide.
- Your acknowledgments, marketing photo consent choice, policy version and the date and time you submitted them.
- Photographs of your vehicle taken before and after service, where appropriate, and records of any additional work you approved.
- Basic technical information such as the IP address and browser user agent recorded with a form submission, used for security and abuse prevention.
- Correspondence you send us, including contact form messages.
Why we collect it
We use this information to:
- Review and respond to appointment requests, and confirm availability, pricing and service details.
- Deliver the service safely and document the vehicle's condition.
- Keep business records of appointments, approvals and payments.
- Contact you about your appointment, including changes or cancellations.
- Protect the website and our business against spam, fraud and unauthorized access.
- Improve our services, and — only where you have given separate optional consent — use vehicle photographs in marketing.
How it is stored
Customer data is stored in a private database on infrastructure controlled by lustropro. Vehicle photographs are stored in a private file store. The public website does not expose customer records: photos attached to a job are visible only to signed-in staff, and marketing photos appear publicly only if you consented and the photo is deliberately published.
Who can access it
Access is limited to authorized lustropro personnel with individual accounts. Administrative access requires authentication, sessions expire, and staff permissions are role-based. We do not sell customer information. We may use service providers (for example, an email delivery provider or hosting provider) that process data on our behalf for the purpose of operating the business, and we may disclose information where required by law.
Cookies
The public website does not use advertising or tracking cookies. The private admin area uses a single essential session cookie to keep staff signed in. That cookie is HTTP-only and is not used for advertising.
How long we keep records
Booking and customer records are retained for as long as needed to operate the business and meet tax, accounting and legal obligations. Our current default retention period for booking records is seven years. Vehicle photographs are retained for up to three years unless a shorter period is requested or they are needed for an active dispute. Marketing use of a photograph ends when you withdraw consent, subject to copies already published being removed within a reasonable period.
Your choices and requests
You can ask us to:
- Confirm what personal information we hold about you.
- Correct information that is inaccurate.
- Delete information we are not required to keep.
- Withdraw marketing photo consent at any time.
Contact us at lustroproauto@gmail.com or +1 (928) 398-0285. We may need to verify your identity before acting on a request. We will tell you if we cannot comply, and why, for example where we must keep a record for tax or legal reasons.
Security
We use access controls, password hashing, session expiry, input validation, rate limiting and restricted file access to protect customer data. No system is perfectly secure, but we take these measures seriously and will notify affected individuals where required if a breach occurs.
Children
Our services are intended for vehicle owners and adults. We do not knowingly collect information from children.
Contact
lustropro — Yuma, Arizona — lustroproauto@gmail.com — +1 (928) 398-0285
This privacy policy is a draft and should be reviewed by a qualified Arizona attorney and, where applicable, against Arizona privacy requirements before being relied upon.
Vehicle photographs and booking
Our online booking form does not accept customer photo uploads. We inspect and photograph the vehicle in person to document its condition. Those service photographs are private. Marketing use requires separate, optional consent. We do not sell customer information, and we do not currently send SMS notifications.