Cancellation & Rescheduling Policy
How to cancel or reschedule, notice periods, weather, access issues and fees.
Cancelling or rescheduling
You can cancel or reschedule by calling or texting +1 (928) 398-0285 or emailing lustroproauto@gmail.com. Please include your booking reference if you have one.
Notice we ask for
We ask for at least 24 hours' notice so the slot can be offered to another customer. That notice period is a request, not an automatic penalty. We understand that things happen.
Fees
No cancellation fee is charged by default. lustropro has not configured a late-cancellation or no-show fee at the time this policy was published. If a fee policy is introduced in future, it will be published here and communicated before it applies to your booking. No fee will be applied retroactively to an existing confirmed appointment.
If we cancel or reschedule
We may need to cancel or reschedule for reasons including weather, unsafe conditions, equipment problems, illness, or access problems at the service location. If that happens, we will contact you as soon as we can and offer the next available slot. You will not be charged for a service we cancel.
If we cannot access the vehicle or utilities
Mobile service requires safe access, water. If we arrive and cannot reach the vehicle, or water is unavailable and we cannot work around it, we may need to reschedule. We will discuss options with you on site. We do not charge for a visit that could not proceed because required access or utilities were unavailable, unless a different arrangement was agreed in advance.
Late arrival
We work to a schedule, but mobile service can be affected by traffic and the job before yours. If we expect to be significantly late, we will contact you. If you are not available when we arrive and we cannot reach you, we may have to reschedule.
Refunds
Services are paid for on completion unless agreed otherwise. If you have prepaid for a service and we cancel it, we will refund the prepaid amount or apply it to a rescheduled appointment at your choice. This policy does not create any non-refundable fee or penalty.
Contact
lustropro — +1 (928) 398-0285 — lustroproauto@gmail.com
This policy is a draft and should be reviewed by a qualified Arizona attorney before being relied upon.
Current access requirements
Customers must provide permission and access to the service location and access to water. lustropro brings a generator for power. We do not guarantee access to gated communities or private property. If access or water is unavailable, we may need to reschedule; contact us before the appointment so we can discuss options.