Questions,
answered.
Service, pricing and logistics — answered plainly.
How does booking work?
You submit an appointment request through this site. That request is not a confirmed booking. We review it, check the slot, and contact you by phone or email to confirm the time, service and price. Your appointment is only confirmed once we tell you it is.
Do I need to provide water or electricity?
Please provide access to water at the service location. We bring a generator for power, so you do not need to provide electricity. If water is unavailable, tell us before the appointment so we can discuss whether the service can proceed.
Which areas do you serve?
Our regular service areas are Yuma, Somerton and Fortuna Foothills. If you are outside those areas, ask before booking: we will confirm whether we can reach you and quote any travel fee before you agree. Gated communities and private property require your permission and access.
What does the price include?
The listed price is a starting price for each vehicle type in good condition and covers the service described. Size, condition, water access and travel outside the regular service area can affect the final price. Additional charges are explained before service and require your approval before work begins.
Do you clean interiors?
Yes. We offer interior cleaning and a full vehicle detail that combines exterior and interior work. Interior cleaning includes vacuuming, wiping accessible interior surfaces, interior windows and seat cleaning with appropriate products. Upholstery extraction, steam cleaning, deep carpet shampooing and advanced stain restoration are not included.
Will pre-existing damage be fixed?
No. Washing and cleaning remove surface dirt; they do not repair scratches, stains, oxidation, chips or other pre-existing defects. Please tell us about known damage before the appointment, and we will document the vehicle's condition before we start.
What happens if it rains or is unusually hot?
Desert weather is usually workable, but heavy rain, dust storms or extreme heat can affect the result or make the service unsafe. If we need to reschedule, we will contact you and offer the next available slot.
Can I reschedule or cancel?
Yes. Contact us as early as you can — we ask for at least 24 hours' notice so the slot can be offered to someone else. Our current cancellation policy is published in the legal section and does not invent fees; any fee would only apply if configured and agreed in advance.
Will my vehicle photos be used for marketing?
Only with your separate, optional permission. Marketing consent is a checkbox on the booking form and is never required to book. You can withdraw it at any time by contacting us, and we will stop using the photos going forward.
What payment methods do you accept?
Cash is accepted in person after the service. In-person payment apps are available only when confirmed in advance. There is no online deposit, card payment or payment required to submit a booking request.
Can you clean fleet or business vehicles?
Yes. We accept requests for dealerships, vehicle fleets, company vehicles, work trucks and multiple-vehicle appointments. Send the number and types of vehicles, the service you need and your preferred schedule through the contact form. We will prepare a custom quote rather than applying individual pricing automatically.
Do you offer maintenance plans?
You can request a maintenance quote for weekly, every-two-weeks or monthly cleaning. We do not publish plan prices or create automatic recurring appointments; we will confirm the scope, schedule and price with you first.
Can you remove every stain?
No. Some stains may be permanent depending on the material, age and previous treatment. We will inspect the vehicle and explain what we can realistically improve before starting. Upholstery extraction, steam cleaning, deep carpet shampooing and advanced stain restoration are not offered.
Call or text +1 (928) 398-0285, or email lustroproauto@gmail.com. We answer personally.