Terms of Service

1. Who these terms apply to

These terms apply to every appointment request and every service provided by lustropro ("lustropro", "we", "us") for a customer ("you") in Yuma, Somerton, Fortuna Foothills and any other area we agree to serve.

2. Appointment requests are not confirmed bookings

Submitting the booking form creates a request only. A request is not a confirmed appointment, and no appointment is confirmed until we contact you and confirm it. While a request is under review, we may hold the requested time window so it is not double-booked. We may decline a request — for example if the time is unavailable, the location is outside our service area, or the requested work is not something we offer. If we cannot confirm your request, we will tell you and, where possible, offer an alternative.

3. What we offer

We currently offer exterior vehicle cleaning, interior cleaning and full vehicle detailing. We do not offer paint correction, ceramic coating, deep carpet extraction, upholstery shampooing, heavy stain removal, odour elimination, engine cleaning or scratch removal unless it is listed on this website at the time of your request. Service descriptions on this website describe the work included. Anything not listed is not included.

4. Pricing and approval of additional charges

Prices shown are starting prices by vehicle type. Your final price depends on the vehicle's size, condition and site access, and is confirmed with you before the appointment. If we discover conditions during the appointment that require additional work beyond the confirmed scope, we will explain the extra charge and the reason for it. We will not perform that additional work, and you will not be charged for it, unless you approve it first. We do not add charges after the work has been completed without your prior approval.

5. Your responsibilities

You agree to:

• Provide accurate contact information, vehicle details and service address.
• Provide access to water at the service location; lustropro brings a generator for power.
• Provide safe, legal and unobstructed access to the vehicle, including parking permission if you do not own the location.
• Tell us about known damage, aftermarket finishes, wraps, paint protection film, recent paintwork or anything else that could affect the service.
• Remove personal belongings, valuables and any items you do not want exposed to water from the exterior and immediate work area.
• Comply with any building, HOA, apartment or workplace rules that apply to mobile service at your address.

6. Payment

Payment is due on completion of the service unless we agree otherwise in writing before the appointment. Accepted payment methods are confirmed when we confirm your appointment. Prices are stated in US dollars. If a payment arrangement is agreed, the terms of that arrangement apply.

7. Cancellation and rescheduling

You may cancel or reschedule by contacting us. We ask for at least 24 hours' notice so the slot can be offered to another customer. Our Cancellation & Rescheduling Policy sets out the current position, including that no cancellation fee applies unless we have configured and communicated one in advance. If we need to cancel or reschedule — for weather, safety, vehicle access or operational reasons — we will contact you and offer an alternative time.

8. Vehicle condition, results and limits

Results vary with vehicle condition. Washing and cleaning remove surface contamination; they do not restore damaged, oxidised, stained or previously repaired paint. Pre-existing scratches, chips, stains, water spots, swirl marks, fading and other defects may remain visible after service. Please read our Service Disclaimer before booking.

9. Photography

We may photograph your vehicle before and after service to document its condition. Using photographs for marketing requires your separate, optional consent, which is collected at booking and can be withdrawn at any time. See our Photo & Marketing Consent policy.

10. Liability

We perform services with reasonable care and skill. To the extent permitted by Arizona law, we are not responsible for pre-existing conditions, damage that was not caused by our service, or deterioration that occurs after the appointment. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including rights you may have under applicable consumer protection law. This is a draft and must be reviewed by a qualified Arizona attorney before it is relied upon.

11. Disputes

If something is wrong, contact us first at lustroproauto@gmail.com or +1 (928) 398-0285 so we can try to resolve it directly. If a dispute cannot be resolved informally, either party may pursue remedies available under applicable law. These terms are governed by the laws of the State of Arizona, and venue for any permitted court proceeding lies in Yuma County, Arizona.

12. Changes to these terms

We may update these terms and our policies. The version in effect when you submit a booking request is recorded with your submission. The current version is always published on this page.

13. Contact

lustropro — Yuma, Arizona

Phone: +1 (928) 398-0285

Email: lustroproauto@gmail.com

Social: @lustropro

14. Business operator, insurance and review

lustropro is currently operated by a minor. A parent or guardian must confirm the contracting party, business structure, insurance coverage and agreements before paid work is accepted. Do not assume that personal auto or general liability insurance covers mobile detailing work; obtain written confirmation of coverage. This document is a draft and requires review by a qualified Arizona attorney.

15. Current service scope and payment

lustropro currently offers three services: Exterior Cleaning (starting at $50 for a car, $60 for an SUV and $70 for a truck), Interior Cleaning (starting at $75, $90 and $105) and Full Detail (starting at $145, $170 and $190). These are starting prices for vehicles in good condition; the final price is confirmed after inspection and with your approval.

The exterior service covers exterior body cleaning, exterior windows, wheels, tires, mirrors, door jambs, foam cannon pre-wash and hand drying with microfiber towels. The interior service covers vacuuming, wiping interior surfaces, interior windows and seat cleaning with appropriate interior products. Full Detail combines those exterior and interior services. Paint correction, scratch removal, ceramic coating, engine cleaning, upholstery extraction, steam cleaning, deep carpet shampooing and advanced stain restoration are not included. Some stains may be permanent.

Additional charges may apply for excessive dirt, heavy mud, excessive pet hair, unusually difficult conditions, travel outside the regular service area or additional work you request. We explain the amount and obtain your approval before doing that work. We do not add undisclosed charges.

Payment is collected in person after the service. We accept cash and only those in-person payment apps that have been configured and confirmed to you in advance. We do not require an online deposit, do not accept online card payments and do not require payment to submit a booking request. Customers provide access to water; lustropro brings a generator for power.

The legal business operator or contracting party has not yet been confirmed by the owner's parent or guardian. This draft does not identify a legal entity and does not claim insurance coverage.